This Privacy Policy explains how SALVOREN collects, uses, and protects personal data when individuals interact with SALVOREN’s website, services, and software platforms.
SALVOREN is committed to protecting personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws.
1. Data Controller
The data controller responsible for personal data processed under this Privacy Policy is:
Pontus Olsson
Sole Trader (Enskild näringsverksamhet)
Registration No: [REGISTRATION NUMBER]
SALVOREN
Email: [email protected]
2. Scope of This Policy
This Privacy Policy applies to:
- visitors of SALVOREN websites
- individuals submitting contact forms or booking demos
- business customers using SALVOREN services
- individuals communicating with SALVOREN
- data processed through SALVOREN’s SaaS platform where applicable
Where SALVOREN processes personal data on behalf of customers, SALVOREN acts as a Data Processor under GDPR.
In such cases, the customer using the platform acts as the Data Controller.
SALVOREN processes such personal data only in accordance with the documented instructions of the Customer.
3. Personal Data We Collect
SALVOREN may collect and process the following categories of personal data.
Information Provided Directly
When individuals contact SALVOREN or request a demo, the following data may be collected:
- name
- email address
- phone number
- company name
- information provided in messages or forms
Business Customer Data
For customers using the platform:
- account information
- login credentials
- billing information
- communication records
- support requests
Automatically Collected Data
When visiting SALVOREN websites, certain technical information may be collected automatically, such as:
- IP address
- browser type
- device type
- operating system
- website usage data
This data helps improve website functionality, service performance, and platform security.
4. Data Processed Through the Platform
Customers using SALVOREN’s SaaS platform may process personal data relating to their own customers.
Examples include:
- booking information
- customer contact details
- communication messages
- customer inquiries
- appointment information
In these cases:
- the Customer is the Data Controller
- SALVOREN acts as Data Processor
SALVOREN processes such data only according to the instructions of the Customer.
5. Purposes of Processing
SALVOREN processes personal data for the following purposes:
- providing and operating the Service
- managing customer accounts
- responding to inquiries
- providing customer support
- improving the Service
- maintaining security and preventing fraud
- complying with legal obligations
SALVOREN does not sell personal data.
6. Legal Basis for Processing
SALVOREN processes personal data based on the following legal grounds under GDPR.
Contractual Necessity
Processing required to provide services requested by customers and to operate the SaaS platform.
Legitimate Interests
Processing necessary for SALVOREN’s legitimate interests, including:
- operating and maintaining the Service
- improving platform functionality
- responding to customer inquiries
- ensuring system security
- preventing fraud or abuse of the platform
Such processing is conducted only where these interests do not override the rights and freedoms of individuals.
Legal Obligations
Processing required to comply with applicable legal and regulatory requirements, including accounting and tax obligations.
Consent
Where required by law, SALVOREN may rely on consent for certain processing activities.
Where processing is based on consent, individuals may withdraw their consent at any time.
7. Data Sharing and Third-Party Providers
SALVOREN may use trusted third-party service providers to operate the platform.
Examples include providers of:
- cloud infrastructure
- CRM and SaaS platforms
- messaging services
- AI services
- payment processing
- analytics tools
These providers process personal data only as necessary to deliver their services.
SALVOREN requires such providers to implement appropriate technical and organizational measures to protect personal data.
8. International Data Transfers
Some service providers used by SALVOREN may process data outside the European Economic Area (EEA).
Where this occurs, SALVOREN ensures that appropriate safeguards are in place, such as:
- EU Standard Contractual Clauses (SCCs)
- other legally recognized safeguards under GDPR
9. Data Retention
SALVOREN retains personal data only for as long as necessary for the purposes described in this policy.
Typical retention periods may include:
- contact or inquiry information: up to 24 months
- customer account information: for the duration of the service relationship
- billing and accounting data: up to 7 years where required by law
- support communications: typically up to 24 months
Retention periods may depend on:
- contractual obligations
- legal requirements
- legitimate business needs
- dispute resolution
When personal data is no longer required, it will be securely deleted or anonymized.
10. Security Measures
SALVOREN implements appropriate technical and organizational security measures designed to protect personal data against:
- unauthorized access
- accidental loss
- alteration
- disclosure
These measures may include:
- secure infrastructure
- access control systems
- encryption where appropriate
- monitoring and security practices
However, no internet-based system can guarantee absolute security.
11. Data Subject Rights
Individuals whose personal data is processed by SALVOREN may have the following rights under GDPR:
- the right to access personal data
- the right to correct inaccurate data
- the right to request deletion of personal data
- the right to restrict processing
- the right to data portability
- the right to object to certain processing activities
- the right to withdraw consent where processing is based on consent
Requests can be submitted to:
Individuals also have the right to lodge a complaint with the Swedish supervisory authority for data protection, Integritetsskyddsmyndigheten, if they believe their personal data has been processed unlawfully.
12. Automated Decision-Making
SALVOREN may use automated systems or artificial intelligence features within its services.
However, SALVOREN does not make legally significant decisions solely based on automated processing within the meaning of Article 22 GDPR.
Customers using automation tools within the platform remain responsible for supervising how such tools are used in their operations.
13. Cookies and Website Tracking
SALVOREN websites may use cookies or similar technologies to:
- ensure proper website functionality
- analyze website usage
- improve user experience
Further details may be provided in a separate Cookie Policy.
14. Changes to This Privacy Policy
SALVOREN may update this Privacy Policy from time to time.
If significant changes are made, users may be notified via the website or other appropriate means.
Continued use of the Service after updates indicates acceptance of the revised policy.
15. Contact Information
For questions regarding this Privacy Policy or personal data processing, contact:
SALVOREN
Pontus Olsson
Email: [email protected]